INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How much does delivery cost?

We charge AED 25 on orders below AED 500. However delivery charges may vary based on location, weight and delivery service.

What happens if I am not at the delivery address when the delivery is being made?

We require all parcels to be signed for. A signature can be obtained from anybody at the delivery address. If there is nobody in when the delivery is attempted, you will be contacted by the couriers to reschedule the delivery. See delivery information page for more details.

How can I return an item?

For any reason if you have ordered an incorrect item by mistake we will offer a full refund or exchange within 30 days of purchase if the item is returned to us in its original condition and packaging. Alternatively we can arrange for our couriers to collect from you, however, courier charges may be applied for this service.

Will you restock items indicated as "out of stock"?

Yes, We can restock the items and for more information you can directly contact with our team on this number: +971 42212001

Where can I ship my order?

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